What personal craft products does Therasential offer?
Therasential offers a variety of DIY creative kits, including soap and fragrance kits, as well as therapeutic soaps, balms, essential oils, and raw materials for creative projects.
Are your products safe for all skin types?
Yes, our therapeutic soaps and balms are crafted with natural ingredients, but we recommend performing a patch test if you have sensitive skin or allergies.
Can I customize my DIY soap or fragrance?
Absolutely! Our DIY kits include a range of customizable options, allowing you to create unique products that suit your personal preferences.
How do I use the DIY creative kits?
Each kit comes with detailed instructions and online tutorials to guide you through the process, making it accessible for beginners and experienced crafters alike.
Are the essential oils from a trusted source?
Yes, all essential oils sold at Therasential are 100% from proven suppliers, ensuring you receive the best product available.
Are your DIY kits suitable for children?
While our DIY kits are fun and engaging, we recommend adult supervision for younger children to ensure safety during the crafting process.
Do you offer refills for DIY kits?
Yes! We provide refill add-ons for soap bases, fragrance oils, micas, dyes, and other creative raw materials, so you can continue your crafting journey.
Can I return or exchange products?
Due to the nature of our products, we can only accept returns on unopened items. Please contact us for assistance with exchanges.
How long do the therapeutic balms and soaps last?
Our therapeutic balms and soaps have a shelf life of approximately 12 to 24 months when stored properly in a cool, dry place.
Do you offer workshops or classes?
Yes, Therasential offers a range of workshops and classes. Check our online store or sign up for our WhatsApp community to stay updated on upcoming events.
Can I book a personal craft session at the In-store scenting corner?
Yes! We encourage you to make an appointment for a personalized fragrance mixing experience with our range of fragrances ideal for personalized candles, soaps and fragrances.
What payment methods do you accept?
We accept major credit cards, PayPal, PayNow and other secure payment methods. Please check our online-store for the most up-to-date information.
Is there a minimum order quantity for bulk purchases?
Yes, for bulk orders, please contact our team to discuss your needs and any potential discounts for your special events.
Do you ship internationally?
Currently, we offer shipping within the country. Please contact us for information regarding potential international shipping options in the future.
How can I contact customer service?
You can reach our team via email, phone, or through our online store contact form. We’re here to help!
Are your products environmentally friendly?
Yes, we prioritize sustainability by using eco-friendly ingredients and packaging whenever possible.
Can I use your essential oils in diffuser blends?
Yes! Our essential oils are perfect for use in diffusers, candles, and other aromatic applications.
How can I stay updated on Therasential promotions and new products?
Sign up for our WhatsApp Community or follow us on social media to receive the latest news, promotions, and product launches.
Do you have a loyalty program?
Yes! We offer a loyalty program where you can earn points on purchases, which can be redeemed for discounts on future orders.
Can I collaborate with Therasential for events or promotions?
We welcome collaboration opportunities! Please reach out to our team via our email info@therasential.com
What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our team within 14 days for assistance, and we’ll resolve it promptly.
Can I provide feedback on my experience?
Absolutely! We welcome your feedback and suggestions. Please reach out through our purchase review or social media to share your thoughts.
Do you offer gift cards?
Yes! Therasential is lining up gift cards, making it easy to share the joy of DIY crafting with friends and family. Stay tuned.
How often do you release promotions?
We regularly update our offerings especially during festive seasons. Keep an eye on our WhatsApp Community for announcements of new promotions!