Get travel direction to our Shop

Store location
Queensway Shopping Centre #03-01J S149053

Getting to us

By MRT : Queenstown MRT station  > Exit B /C >Take bus 195
By Bus :  After Queenstown NPC HQ
51, 61, 93, 100, 123, 147, 153, 196, 198, 855, 961

Opposite Queensway Shopping Centre
14, 33,51, 61, 93, 100, 120, 195, 197

Alexandra Hospital
14, 33,51,61,93,100,120,195,197

Opening hours /Collection time
Monday to Saturday : 10am to 7pm

WhatsApp us at +65 83141292 to arrange or 
Schedule a pickup time https://go.oncehub.com/Therasential

 

About Therasential

Our Story

Welcome to Therasential, where our name embodies our mission: a fusion of therapy and essential care. Founded by Alvin, a physical therapist with a background in applied psychology, our goal is to empower individuals suffering from chronic pain and discomfort caused by unfortunate events.

Our Vision

We recognize that many turn to pain management medications for relief, but these often provide only temporary solutions and can prolong symptoms. Our approach goes beyond conventional therapy, focusing on natural remedies that enable individuals to take charge of their healing journeys.

Our Mission

Our mission extends beyond providing products; we aim to share effective self-help methods and techniques. We offer guidance on home training, stretching, and self-massage, helping you achieve a higher level of recovery and well-being.

Join us on this journey toward a pain-free life, and discover the essential care you deserve with Therasential.

Be part of our WhatsApp Community to be the early bird for discounts and promotions.

WhatsApp Community

What do you get when you are onboard in our community?

1. Be first to be notified of our contest where you can participate, fabulous prizes and cash vouchers are often awarded to contestants
2. Get exclusive access to live educational workshops that others will not be able to
3. Be in our priority list to grab limited premium offers that only community members can enjoy

So why wait? Come join like-minded people and start your reward journey with us https://bit.ly/4i7Dhy9?r=qr

Your rewards points

You reward points lets you enjoy privileges to redeem gifts and products. Click on Rewards button to check out your accumulated rewards and start saving or redeeming with your points.

Get your common questions & answers here

FAQs

What products does Therasential offer?
Therasential offers a variety of DIY creative kits, including soap and fragrance kits, as well as therapeutic soaps, balms, essential oils, and raw materials for creative projects.

Are your products safe for all skin types?
Yes, our therapeutic soaps and balms are crafted with natural ingredients, but we recommend performing a patch test if you have sensitive skin or allergies.

Can I customize my DIY soap or fragrance?
Absolutely! Our DIY kits include a range of customizable options, allowing you to create unique products that suit your personal preferences.

How do I use the DIY creative kits?
Each kit comes with detailed instructions and online tutorials to guide you through the process, making it accessible for beginners and experienced crafters alike.

Are the essential oils from trusted source?
Yes, all essential oils sold at Therasential are 100% from proven suppliers, ensuring you receive the best product available.

Are your DIY kits suitable for children?
While our DIY kits are fun and engaging, we recommend adult supervision for younger children to ensure safety during the crafting process.

Do you offer refills for DIY kits?
Yes! We provide refill add-ons for soap bases, fragrance oils, micas, dyes, and other creative raw materials, so you can continue your crafting journey.

Can I return or exchange products?
Due to the nature of our products, we can only accept returns on unopened items. Please contact us for assistance with exchanges.

How long do the therapeutic balms and soaps last?
Our therapeutic balms and soaps have a shelf life of approximately 6-12 months when stored properly in a cool, dry place.

Do you offer workshops or classes?
Yes, Therasential offers a range of workshops and classes. Check our online store  or sign up for our WhatsApp community to stay updated on upcoming events.

Can I book a private scenting session at the In-store scenting corner?
Yes! We encourage you to make an appointment for a personalized fragrance mixing experience with our range of fragrances for an unforgettable olfactory session.

What payment methods do you accept?
We accept major credit cards, PayPal, PayNow and other secure payment methods. Please check our online-store for the most up-to-date information.

Is there a minimum order quantity for bulk purchases?
Yes, for bulk orders, please contact our team to discuss your needs and any potential discounts for your special events..

Do you ship internationally?
Currently, we offer shipping within the country. Please contact us for information regarding potential international shipping options in the future.

How can I contact customer service?
You can reach our team via email, phone, or through our online store contact form. We’re here to help!

Are your products environmentally friendly?
Yes, we prioritize sustainability by using eco-friendly ingredients and packaging whenever possible.

Can I use your essential oils in diffuser blends?
Yes! Our essential oils are perfect for use in diffusers, candles, and other aromatic applications.

How can I stay updated on Therasential promotions and new products?
Sign up for our WhatsApp Community or follow us on social media to receive the latest news, promotions, and product launches.

Do you have a loyalty program?
Yes! We offer a loyalty program where you can earn points on purchases, which can be redeemed for discounts on future orders. 

Can I collaborate with Therasential for events or promotions?
We welcome collaboration opportunities! Please reach out to our team via our email info@therasential.com

What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our team within 14 days for assistance, and we’ll resolve it promptly.

Can I provide feedback on my experience?
Absolutely! We welcome your feedback and suggestions. Please reach out through our purchase review  or social media to share your thoughts.

Do you offer gift cards?
Yes! Therasential offers gift cards, making it easy to share the joy of DIY crafting with friends and family.

How often do you release promotions?
We regularly update our offerings especially during festive seasons. Keep an eye on our WhatsApp Community for announcements of new promotions!